Hi Julie, We’re sorry you didn’t feel comfortable volunteering with us. Our ultimate goal as an organization is to intervene in crises and provide empathetic support. It’s true that we store the conversations we have in the form of data, and use that data internally to improve our service. What a waste it would be to exchange 73 million messages and not make an effort to understand them! The full story on how we use data is in our terms of service: crisistextline.org/privacy. We strongly believe that this work is human-first: a bot absolutely could NOT do what our Crisis Counselors do. Could you clarify where we said otherwise, so we can make a correction?