Thanks much for this article. Its so appalling that the Medical Model / Silicon Valley mentality can drive such large-scale unhelpful services. It seems that a big part of it is driven by the desire to minimize labor costs and automate things to the point that the user is treated like a widget that is processed by the app rather than a person who can be an active participant in their own journey. We have been providing a peer support app for over ten years. Our motto is “REAL HUMANS. REAL HELP. REAL TIME.” Most of our services have been delivered via live, small video-based groups (8 to 12 participants) facilitated by Certified Peer Specialists with very positive participant ratings and in a study we did a few years ago, strong participant-reported outcomes. In our new platform we are beginning to allow users to track mood and other information that we hope will be useful feedback to the user and allow us to eventually offer relevant encouragement and development tips. We just don’t understand how app developers can take the user and the human touch out of the equation. To learn more about what we do you can go to http://www.peersupportsolutions.com.