Hi Cataract, great question! Case manager is simply a professional title that various social service agencies began using to open the pool of hirable candidates who were not licensed social workers, and therefore could not be called social workers because of Title Act accountability. Case managers are also sometimes called paraprofessionals. I should note, many case managers do have master’s and/or licenses from different professional disciplines. There are all kinds of case managers who work in hospitals, mental health agencies, foster care agencies, shelters and other professional settings. Their responsibilities vary depending on the location, but mainly they work with a caseload of clients to connect them to resources, help them maintain benefits, and lead successful lives in the community. As a case manager I did everything from create hospital discharge plans, find housing, medication management, make referrals, go for walks and hang out with clients in the community to feel more socially comfortable, plus many other things. It was a very enriching job that taught me a lot. I am no longer a case manager. I am full-time student and research assistant at Temple University.