I used to really believe in warm lines. I worked on one for two years until the agency that ran it decided that it was too hard to bill for the service because the calls were anonymous and closed it. Then I moved to another state. One night when my anxiety was through the roof I called the one here in Salt Lake. I was told to, “Stop bothering us.” At that point, I also found out that all calls to the Warm Line are also traced and tracked through the crisis line. I ended up facing a crew of abusive cops and ended up being hospitalized. Later, I found out that the warm line worker had mistaken me for someone else. I will never call that warm line or crisis line again. Obviously, their training leaves a great deal to be desired.