How sad that someone in such a position can be so uneducated, especially that they don’t see their own lack of sensitivity! Funny even, that they hold on so strongly to what essentially is a delusion itself! During my own research on recovery, I was lucky enough to be involved, as a test subject, in a research project on the benefits of genetic counselling. Psychotic disorders are complex, involving genetic susceptibility, environmental stressors, lifestyle and nutrition and given my history I did not have a strong family background of psychosis. I asked the counsellor straight out whether it was possible to recover from psychotic symptoms and she said YES..totally! This statement opened up a whole new world of thinking for me. Since then I’ve worked up to appreciating my innate sensitivity and have weaned myself off medication for ‘bipolar disorder’ 🙂 The greatest gifts of strength we can give anyone are hope and a sense of self empowerment. Empathy, as you say, is key.