crisis lifeline Archives

Illustration of a magnet pulling the glowing word "data" out of a laptop computer

“Confidential” 988 Conversation Records Shared with Corporations

Rob Wipond - June 8, 2024 13

Recordings of 988 callers’ voice, text, and chat conversations are being shared with researchers, AI developers, and corporations without consent.

A pay phone keypad on the left, looking old and decayed, and blurry red and blue lights as if seen through a rain-slick windshield on the right.

Features

“You Can’t Coerce Someone into Wanting to Be Alive”: The Carceral...

Leah Harris - January 14, 2023 19

“You can’t coerce someone into wanting to be alive. Force just doesn’t work. People must be invited to live while supporters (healthcare professionals, social workers, loved ones) make their lives and world more habitable.”

Two photos. On the left, a woman cries while holding a phone to her ear. On the right, two police officers peer into the glass door of a home.

Roll-out of 988 Threatens Anonymity of Crisis Hotlines

Rob Wipond - January 29, 2022 23

Even after their own advisory committee criticized call tracing, leaders of the National Suicide Prevention Lifeline have been lobbying government for cutting-edge mass surveillance and tracking technology. Privacy experts are raising concerns.