Glaxo Claims Contrition and Changes in its Sales Practices


Following a record-setting spate of settlements, GlaxoSmithKline North America President Dierdre Connelly touts Glaxo’s move away from a sales model that encourages the misbehavior that got the company into trouble, and rejects the argument that fines and settlements are insufficient to change the industry’s behavior. “Our settlement … damaged our reputation and it hurt our morale,” she stated.

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Kermit Cole
Kermit Cole, MFT, founding editor of Mad in America, works in Santa Fe, New Mexico as a couples and family therapist. Inspired by Open Dialogue, he works as part of a team and consults with couples and families that have members identified as patients. His work in residential treatment — largely with severely traumatized and/or "psychotic" clients — led to an appreciation of the power and beauty of systemic philosophy and practice, as the alternative to the prevailing focus on individual pathology. A former film-maker, he has undergraduate and master's degrees in psychology from Harvard University, as well as an MFT degree from the Council for Relationships in Philadelphia. He is a doctoral candidate with the Taos Institute and the Free University of Brussels. You can reach him at [email protected].