From The British Psychological Society: A recent study has broken new ground by asking clients to provide detailed feedback on a second-by-second basis of their experience of a recent therapy session. The researchers then analyzed which therapist behaviors clients found most helpful and which they found most harmful.
“The most helpful therapy moments involved specific treatment techniques, such as times the therapist gave the client a concrete strategy they could use in everyday life; instances when the therapist made connections for the client (such as identifying events that affected their depression symptoms); or helped them process their emotions. Other helpful moments involved fundamental therapist skills, such as listening and expressing empathy, offering support or praise, or when the therapist discussed the process of therapy, including what the client wants from it.
The clients said they found these moments helpful because they learned a new skill, felt heard or understood, gained insight and/or were better able to process their emotions.”