UK Based Site Helps Users Manage Effects of Psychiatric Drugs

A qualitative study on the social media site Elefriends illustrates how social networks create collective, affective knowledge about experiences with psychiatric medication.


A paper published in the journal New Media and Society highlights the potential for social media and online platforms to support people navigating their experience on psychiatric drugs. Drawing on qualitative data gathered on user activity, authors Ian Tucker and Lewis Goodings explore how one peer-to-peer social media site in the UK, elefriends (, serves as a source of collective knowledge for those who take psychiatric medication, helping them manage the uncertain effects that such pills have on their bodies. 

Working in collaboration with a UK-based charity, members on elefriends provide direct peer-to-peer support to each other with a focus on issues of long-term psychosocial distress and psychiatric medication. According to Tucker and Goodings:

“Elefriends is used at particular moments of reconfiguration (e.g., change in dosage and/or medication), periods of self-experimentation (when people tailor their regimen by altering prescriptions or ceasing medication) and when dealing with a present bodily concern (showing how members have a direct, immediate relationship with the site).” 

From Facebook’s unapproved “emotional manipulation study” to the now infamous Cambridge Analytica scandal, there are plenty of reasons to be skeptical of the social utility of information technologies. This is particularly true regarding how digital tools have been marketed for mental health purposes. Not only have studies uncovered dubious data collection practices underpinning popular mental health apps, but the FDA approval of new digital pills that track users’ intake presents a range of ethical concerns, despite suggestions by the FDA to the contrary.

Underlying all of these concerns are issues with privacy and the use of digital technology for social surveillance, whereby people’s social networks have become expropriated as sources of capital for transnational organizations. 

Similar to other social media sites, users on elefriends can create profiles and share information and images with other users in their network. Unlike corporate platforms like Facebook and Twitter, however, data collected on users is kept to a minimum, and it is never sold to other organizations. As such, the contours of the social networks are as much as possible shaped by the needs and desires of users rather than universal advertisement algorithms. 

The authors point specifically to the immediacy of mutual support offered on the elefriends site, which is something that healthcare or counseling services are unable to provide. Being a platform on which individuals with similar lived-experiences can distribute support across a network of users, Elefriends echoes calls for greater user inclusivity and peer-support models that have long been cornerstones of user rights movements. 

To help make sense of how social networks via elefriends help users make sense of their medicalized bodies, the authors draw on insights from affect theory, an approach in the social sciences that considers affect and emotion to be primary forces in constructing subjectivity, as well as the philosophy of Henri Bergson, specifically his concept of affection. 

As the authors explain, Bersgon understands affection as “the capacity to experience modifications of individual bodies as they come in contact with both themselves and other bodies.” In this sense, bodies continually affect and are affected by other bodies. In this sense, Bergson considered affection to be a core dimension of life that “is ‘closer’ to the body than perceptions.”

At the same time, Bergson maintained a central role for images in the constitution of any given body. This makes his philosophy, despite being over 100 years old, especially useful for making sense of how bodies are affected via the mediation of digital networks. Insofar as bodies are composed of ever-evolving—or, in Bergson’s words, creatively involving—constellations of affects and images, social media sites like elefriends can operate as sites for experimentation between bodies linked materially to each other.   

The research was based on data collected from the posts and comments of a total of 157 consenting users, spanning March to June of 2014. The authors used a software package called Wordstat to find specific references to ‘medication’ across the posts and comments, including “abbreviations (e.g. ‘med’, ‘meds’); words that have a similar meaning (e.g. ‘drug’, ‘antidepressant’, ‘treatment’); and the names of specific medications (e.g. ‘Citalopram’, ‘Sertraline’).”

After the data was collected, the authors narrowed in on the following four themes:

  1. ‘bodies switching between regimens,’ where collective knowledge facilitates the movement of a body into a new prescription regimen
  2. ‘self-experimenting with the medicated body,’ where users share intimate details about the emotional experience of alternating between taking and not taking medication 
  3. ‘Immediacy,’ where the embodied effects of starting a new regimen can be cross-checked with supportive peers, and
  4. ‘trigger warnings,’ where users walk a fine line between reaching out to peers for support and being mindful not contribute to the distress of others in the way affects are expressed.

Examples of the third and fourth of these themes can be seen in the following extracts (names are pseudonyms created by the authors):

“LISA: my heart’s racing…. taken my meds…  :0(  am i ever gonna be ok.. just don’t think i am. Too damaged, too broken to be ever fixed…and no one has the patience to even try. ….. 

LOUISE: Keep holding on Lisa, give your meds time to take effect, is there anything you can do to distract you from the physical symptoms, music or relaxation tape xxx 

LISA: just laid in bed…tv on..  got like a fluttering feeling inside.. i don’t know if it’s my heart..i don’t know what it 

LOUISE: I think we can get hyper vigilant and notice even the slightest change in our bodies, I know it’s a horrible feeling but try to think of something else, breathing and counting breaths, tightening and relaxing everything starting from your toes and working up your body, thinking of you xxx ….. 

LISA: it’s on my left and side ….top of my rib cage…fluttering… so sick of it all. i’m exhausted…and that’s making me cry again..just struggling .xxxxx”

According to the authors of the study, this exchange exhibits how taking psychiatric medication can lead to experiences of ‘somatic uncertainty,’ where each moment yields a complex array of emotions and sensations that exceed what the user (Lisa) can make sense of on her own. This overlaps with Bergson’s theory of affection insofar as he emphasized that ‘affective states are experienced where they occur: that is, at a particular point in my body,’ and in ways that are, again, “closer to the body than perceptions” are (1991{1896}: 57). 

While Lisa’s body is the primary instrument she has available to determine how the medication she ingested recently is affecting her, Louise nonetheless serves an essential role in co-constructing the experience. Later on in the conversation, Lisa’s embodied affections are expressed in ways that link communally with her care for others on the site:

“LISA: sat hugging my pillow…wishing my life was so different xx

LOUISE: I wish things were better for you as well Lisa, are there things you could makes steps towards changing when your feeling a bit stronger? Xxx

LISA: i can’t say on here…too triggering…but i want so much for things to change…but i’ve been hurt so badly, i’m struggling to get passed it all…i tried to move forward…i try….in my head i think i’m my heart, i’m not,i can’t. too painful. too scared. xx”

Such exchanges, the authors suggest, exhibit the unavoidable vulnerability underlying such experiences, as well as the high degree of sensitivity users express regarding each others’ needs. Even in Lisa’s state of intense distress, she is careful to emphasize her great affection for other users on the site, going so far as to prioritize their needs over her own. 

And yet, with the continual support provided by Louise, Lisa’s sense of vulnerability is able to expand in ways that are rare in even professional care relationships:

“LOUISE: we all find our own way of dealing with stuff Lisa , be it s/h alcohol or otherwise, they are all coping mechanisms, maybe at this time you’re not ready to talk about things, you’ll get there xxx

LISA: s/h tonight….not so good. i can’t live like this.

LOUISE: Hope you are ok Lisa, in that you haven’t hurt yourself too much, you must be so tired , has your meds started to take some effect for you? Xx

LISA: i’m knackered…but so upset…and so sore,stopped bleeding…. stupid,i feel stupid. :'(

LOUISE: Your not stupid Lisa, I’m glad the bleeding has stopped, keep the area clean do you put any ointment or a dressing on? Maybe a warm milk now Louise the cat should have arrived by now to help you snooze xxx”

According to Tucker and Gooding, such passages provide a small glimpse into the power of affective networks when it comes to making sense of experiences that are inherently uncertain and distressful. With the help of Bergson’s concept of affection, the authors were able to “highlight how people’s knowledge of their medicated bodies is mediated by the relation with Elefriends as a technological object.”

Here, embodied affections are amplified through networks of images and messages whereby they become transformed into something beyond mere individual emotions. Via Elefriends, such affections contribute to a growing constellation of collectively expressed knowledge regarding the often frightening and pain-inducing effects of psychiatric medications.  

As they explain:

“Elefriends expands the potential to offer peer support in terms of facilitating communication with a large number of people. Trying to project one’s medicated body into the site requires people attuning to their bodies in such a way they can isolate the most pressing somatic concerns needing care. This can happen at particularly significant times (e.g. medication changes), with Elefriends’ continual presence facilitating an immediacy to how people experience and talk about their medicated bodies.” 



Tucker, I., & Goodings, L. (2018). Medicated bodies: Mental distress, social media and affect. New Media & Society, 20(2), 549–563. (Link)

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Tim Beck, PhD
MIA Research News Team: Tim Beck is an Instructor in psychology at the University of West Georgia, where he earned a PhD in Psychology: Consciousness and Society. For his dissertation, he traced a critical history of the biomedical model of mental health, focusing on diagnostic representations of autism, and became interested in the power of self-advocacy movements to reshape conventional assumptions about mental suffering. In fall 2019, he will start a new position as Assistant Professor at Landmark College, where he will collaborate with students and faculty at their Center for Neurodiversity.


  1. “Unlike corporate platforms like Facebook and Twitter, however, data collected on users is kept to a minimum, and it is never sold to other organizations.”

    Honestly, I feel I’d have to be pretty naive to believe that….

    After all what are people going to do about it if it turns out not to be true? Class actions where everyone gets a dollar I hear are popular lol.

    Really this whole venture of basically spying on people as they try to survive a horrendous health issue in order to do seemingly meaningless research about them…do we need this? It sounds to me like more “user culture” as in “I have a right to take from you without your express consent”, and “you exist to be used”.

    (And don’t tell me people properly consent to this stuff please. Keenly aware of how those privacy agreements work where you click on a third party link that has some relevance to your privacy and then have to read fifteen more pages and then another third party link with fifteen pages on their site, ad nauseum, until your entire life becomes reading dry legalese so that you can at some point figure out that privacy doesn’t exist.)

    Also troubling point, because the bar was set super low on what privacy rights you did have on sites like Facebook now some companies could claim to have some kind of “privacy virtue” thing going on whereby all they have to do is be slightly better than Facebook and you know “we care about your privacy”.

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  2. Lisa is bleeding? Where? Her heart is racing so hard it hurts?

    WTH??? 🙁 This crap is killing people like Lisa.

    Assuming she wants this drug I still worry about her health. But my guess is she’s not taking with with informed consent. Just told she has to take this miracle pill NO MATTER WHAT.

    If Lisa tells her shrink or doctor how horrible it makes her feel–assuming her body can’t adapt–they may change her to something that makes her feel less horrible (for a while.) Or just threaten her with horrible things that will happen if she ever dares to go off. It’s a coin toss.

    Pernicious anemia, IBD and other autoimmune problems. Including abnormal bleeding. My heart beat was very erratic till I finally disobeyed my quack. It may have saved my life.

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