I Set Up a Suicide Crisis Centre to Provide the Opposite of What I Experienced Under Psychiatric Services


In 2012, I experienced a suicidal crisis following a traumatic event, and I was placed under psychiatric crisis services, first in the community, and then in psychiatric hospital. These services did not work for me, and I felt that many of us needed a different approach. A year later, I set up a Suicide Crisis Centre to provide an alternative to the traditional services.

I have often said that we set up “the opposite of what I experienced under psychiatric services.” That is not intended to be disrespectful to psychiatric clinicians. But it is a fact that many of us find aspects of psychiatric services profoundly challenging, particularly when we are in mental health crisis.

Illustration of a woman holding an umbrella over another woman

When I was under psychiatric services, I found the clinical distance of staff meant that I struggled to connect with them. After a traumatic experience, it can feel hard to trust and connect with people, so a more proactive approach would have been needed to reach me at that time.

This clinical distance was emphasised one night when I was assessed as being at high risk of suicide. A psychiatric nurse within the mental health crisis team said to me: “I’m not afraid to say that I care.” Her choice of words seemed significant. It seemed to imply that her colleagues did have a fear of openly caring for patients.

Another aspect of psychiatric services that many of us find challenging is the loss of control that we experience. That does not just apply when we are detained in a psychiatric hospital. Here in the UK, many people are offered crisis care in the community as an alternative to hospital admission. But even then, the psychiatric clinicians usually decide how often they see us. They decide on the kind of treatment we will receive, and they decide when we are ready to be discharged from their service.

This loss of control can feel extremely disempowering, and it can be particularly difficult for those of us who have experienced trauma. If you have felt a loss of control during the traumatic event, this is likely to be something you never want to experience again.

Their methods focused a lot on “distraction techniques.” Distraction techniques involve focusing your attention on something which will divert your thoughts from suicide. These can undoubtedly be very helpful, but they are not always appropriate for everyone, in every situation. I recall phoning the psychiatric crisis team, when I had strong intent to end my life, and immediately they asked me: “What are you going to do to distract yourself?” I had reached a point where “distraction techniques” were not helping me, but I received a standard response rather than a response to my particular needs at that time.

What I found most concerning under psychiatric services in the UK was that I was told explicitly by clinicians “It is your choice” or “it is your decision” to end my life. This seems to be about sending a strong message to patients not to rely on services to “save” them. The focus was on promoting self-reliance as much as possible and discouraging a “dependence” on services. There is a huge emphasis placed on psychiatric patients in the community “taking personal responsibility” when they experience a suicidal crisis.

But I felt this was based on a misunderstanding of suicidal crisis. From my own personal experience—and from my subsequent experience of running a crisis service—I know that someone in suicidal crisis is almost always thinking in a way that is entirely different from usual. Our thinking is profoundly altered, either by a mental health condition such as depression, or by the impact of trauma, or by high levels of emotional distress and suffering.

Because of my experience under psychiatric services, I started to imagine how things could be done differently. I remember thinking “What if there was a Suicide Crisis Centre, where people could visit every day when they were in a suicidal crisis, and if they were at imminent risk that they could be supported for a period of several hours, and overnight if necessary?” I started working on the concept and a year later we opened our Suicide Crisis Centre.

Our first few clients showed us that we would need more than just a Suicide Crisis Centre where people could receive face-to-face support. We would also need to go out to visit people in their homes, too, because not everyone would be able to reach us when they are in crisis. They may be too traumatised or too distressed to leave their home. We also set up our emergency phone lines, which clients can call when they feel at imminent risk of suicide. This combination of Suicide Crisis Centre, home visits, and emergency phone lines places a safety net around our clients. We are open 24 hours a day, 365 days a year.

Because I had found that the clinical distance of psychiatric staff left me feeling equally detached, I felt our team needed to take a different approach. I understand some of the reasons why this clinical distance exists. However, when I was approaching the point of suicide, I disconnected from everyone around me. This disconnection was part of my preparation for ending my life: it is something that may happen consciously or unconsciously. What reached me at that point was kindness, and a caring approach. I have said many times that kindness is immensely powerful, and that it has the power to break through the barriers that someone may place around themselves, as they detach from other people and descend deeper into suicidal crisis.

So instead of clinical distance, our approach is to openly care about our clients. Psychiatric clinicians often react to this by saying: “Doesn’t that create a blurring of boundaries? Don’t clients misunderstand the relationship and think you are their friends, if they know you care about them?” My response is: “Caring for clients is not incompatible with a professional relationship. It’s vital that clients know we care about them and their survival.” It is very clear to our clients that we are using professional techniques during our time with them, and that we are not just having a chat with them in the way that a friend might do. We are drawing on our professional training, including our counselling training, when we are with them.

It is so important to work proactively to build a strong connection with clients in suicidal crisis. We see most of our clients for an hour a day, but the connection we have with them “holds” them for the 23 hours we are not with them. They feel connected to us, even when we are not actually by their side. And they know they can call us at any time, if they are struggling. One of our clients used to say it was as if he carried us with him in his pocket—he felt we were always with him.

Our approach also involves placing our clients in control as much as possible. They can decide how often we see them, the kind of care and support they receive—and they decide when they feel ready to leave our service. However, there are times when we may need to negotiate this with them, particularly when we are very concerned about their risk of suicide, and we feel that we need to see them more frequently than they are specifying.

Of course, we work very tenaciously to ensure our clients survive, and so if someone is at imminent risk of suicide, we actively intervene to protect their life. This is something we make clear to our clients from the start—that if they are at imminent risk of suicide, we may involve emergency or other services. But this is not surprising to our clients, because they see it in the context of caring very much about them and caring about their survival.

Many people find this feeling of having more control over their care extremely helpful—including people who may never have disclosed painful and personal feelings to anyone before. For example, men may find it particularly difficult to disclose these painful feelings—they may have less experience of opening up to people. Seeking help may feel alien to them. And in seeking help, they may feel exposed and vulnerable, perhaps for the first time in their life—and this can be a very uncomfortable feeling. Feeling “in control” as much as possible can help counteract this feeling of vulnerability, and the feedback we receive from clients confirms this.

We work very tenaciously and proactively to help our clients stay alive—but we do this in a caring, kind, and gentle way. This tenacity was not what I experienced under psychiatric services when they told me that it was “my choice” or “my decision.”

We have a highly trained team. Almost all of our team are qualified, BACP-accredited counsellors. They also have further suicide intervention skills training, and additional input from psychiatric professionals to ensure that their risk assessing is as rigorous as that of psychiatric services. But their personal qualities are just as important as the professional qualifications they have: they are kind, caring, empathic, sensitive, and they are passionate about helping our clients to survive.

From the first day we started to provide crisis services in 2013, my aim was: “We will do everything we can for each individual to help them to survive.” We work very individually with clients, and tailor our support and care specifically for their needs. Under psychiatric services, many of us struggle with the more formulaic aspects, for example being told to use “distraction techniques.”

We use a person-centred approach. This involves working with individuals and responding to their unique needs, rather than taking a generalised approach to treating clients based on their diagnosis. And, of course, in counselling training, a person-centred approach focuses on empathic understanding and unconditional positive regard for clients, which is central to the way we work.

One of the things I love most about our crisis service is that the model was designed by the clients who were using our services, rather than by service managers. Our first client was too traumatised and too frightened to leave his home, so we went out to see him. From that day, we realised that we would need to provide home visits to our clients, if we wanted to reach everyone who needed us. He showed us what we needed to provide, and we provided it. Our night-time emergency line was established because of another client who accessed our services in the first few weeks. We were really concerned about his risk of suicide and I remember asking him who he would call if he was at imminent risk during the night. He paused and said that there was no one who he would call. So we made a decision to designate a mobile phone as the emergency contact line for our clients from that night onwards.

Our ability to provide home visits proved invaluable during the lockdowns in the pandemic. We travelled across the region, visiting clients in crisis in their homes.

In the eight years that we have been providing services, there has never been a suicide of a client under our care. We think there is significant learning for traditional services in this. Providing such a different approach from psychiatric services has led to all our clients surviving.

When I first spoke of my plans to set up a Suicide Crisis Centre, I was told that I was “not an appropriate person” to undertake such an endeavour, because I was a recent psychiatric patient. There was a sense that traditional psychiatric services perceived this new Suicide Crisis Centre as threatening the “natural order” of things. It was as if my ideas risked destabilising the traditional power balance of psychiatrists and their managers being in charge, and patients receiving their services. We had to overcome many barriers to setting up our crisis service.

However, the Suicide Crisis Centre is now described as an “example of best practice.” The UK government has written to us to comment on our “excellent work,” and we recently received a letter from the Ministry of Health in New Zealand commending our work, and informing us that it is “supporting other work across the world.” Psychiatric clinicians now invite us to give talks to their teams about the way we work differently from traditional services, seeking to learn from us. Psychiatric managers still tend to retain their distance from us, however. There is a sense that they are still not comfortable with the concept of a patient setting up and running a crisis service, and that this is their territory. Changing the balance of power is clearly an ongoing process.


Mad in America hosts blogs by a diverse group of writers. These posts are designed to serve as a public forum for a discussion—broadly speaking—of psychiatry and its treatments. The opinions expressed are the writers’ own.


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  1. “What I found most concerning under psychiatric services in the UK was that I was told explicitly by clinicians “It is your choice” or “it is your decision” to end my life.”

    Do help those who want your help, but consider that some insist they have a right to suicide, and some of them even legally fight for the right to assisted suicide and the right to legally obtain pentobarbital sodium for the specific purpose of carrying out their suicide. This is one of the reasons for the growing number of jurisdictions that legalize assisted suicide or euthanasia. What life choices these people make is none of your or my business.

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    • It seems to me like trying to tell someone it is NOT their decision to end their lives is counterproductive. What is the clinician going to do if they say they want to? The only option is to use force to stop them, which clearly is NOT their decision. So obviously, it IS the person’s decision whether they want to end their lives. When I was a counselor myself, I never told anyone that they should or should not end their lives. I simply asked them what was going on that made suicide seem desirable, or what problem was killing him/herself going to solve? Then we talked, with my effort being simply to understand and explore the pros and cons with the client. It actually was a very effective approach to help people consider other options. Whereas when I saw others take a more authoritarian approach, it tended to escalate the situation. I see no downside to acknowledging reality – it really IS their decision and it’s not the therapist/counselor’s job to “talk them out of it” or stop them.

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      • I agree with you, Steve. It is a person’s choice. I’ve never personally been suicidal. But I do believe your respectful approach makes sense. I would add, and I imagine you used this also, that you remind your clients that they have loved ones, who would be harmed if they did kill themselves.

        And I agree, the psychiatrists’ and psychologists’ authoritarian DSM approach, tends to – at least in my case – it only aided, abetted, and empowered child molesters and abusers. And my psychiatrists’ only worked to try to attempt to murder – 14 different times, according to my medical records and research, all via anticholinergic toxidrome – a legitimately concerned mother of child abuse survivor, for my former religion. Which has “partnered” with the “mental health” workers, like the Lutheran DSM deluded “social service workers.” And which has turned the leaders of my former religion into systemic child abuse cover uppers.


        And covering up child abuse, which is an illegal behavior, is the number one actual societal function of both of today’s DSM deluded psychological and psychiatric, et al, “mental health professionals.”


        And all this systemic child abuse covering up is by DSM design.


        Let’s hope we can shed light into this “dirty little secret of the two original educated professions,” and both the “mental health professionals” and paternalist religions can end their crimes of systemically covering up child abuse and rape.

        Because these “dirty little secret of the two original educated professions” crimes can lead people to want to kill themselves, especially if they are the powerless child abuse survivor.

        And as the mother of a child abuse surviver, who did survive 14 different anticholinergic toxidrome attempts at my life, to cover up the abuse of my child. I do hope all the “mental health” and religious child abuse covering up people, are all judged fairly as the criminals that they are, by God.

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        • That would be part of the “pros and cons” discussion. Almost anyone who is considering suicide has some “cons,” and loved ones’ grief and anger is very often one of them. But I let the suicidal person make the list. Sometimes it is a bit surprising – not always what you expect it to be.

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  2. ” “Doesn’t that create a blurring of boundaries? Don’t clients misunderstand the relationship and think you are their friends, if they know you care about them?” My response is: “Caring for clients is not incompatible with a professional relationship.”

    I have a slightly different approach to this but same nevertheless:

    If a clinician asks this question, ask them back, DO YOU confuse YOUR therapist as a friend or a lover or a stranger or whatever? If they say No! then that is your answer – if you do not confuse why are you assuming (projecting) this to the clients?

    If they say well I do not have therapist or never been to therapy, then the question is you cannot do this job fully if you do not understand the other side. Just go to therapy for a year – if you are confusing their care to something else – stay another year until you are healthier enough to know you are not confusing your therapist to a lover/friend etc.

    Since we are not expecting suicidal clients to have full faculty of their humanity in time of crisis, the next one is also appropriate.

    Radically, if the client with suicidal condition is confusing you to a friend cause you care – that is actually the basis for healing them – since as a clinician YOU ARE NOT confused about the relationship, you can use that as starting place for earning their trust, care, understanding and helping them with their condition at the moment. The problem is the idea that you have suicidal means in this culture, you are one dimensional. You can be suicidal and still lucid to reality.

    Confusing you as a friend can be used as positive – I would say it is better than confusing the clinician as predator!

    Hope this makes sense. English is not first.

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    • It is very possible to be clear about one’s relationship and still be warm and friendly and caring. You simply have to say what you are and are not willing to do. The fact that a lot of therapists are not good at this doesn’t make it not possible. People are looking for authenticity and genuine caring. They don’t want an artificial relationship with a semi-robot, who asks questions but doesn’t care about the answers. Caring is the essence of being a good helper to anyone else. A person who can’t muster up some genuine caring should do his/her clients a favor and go into some line of work where they don’t have to deal with people in vulnerable situations.

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  3. Is suicide illegal?

    Ask yourself why legal services like law enforcement would stop someone by force if
    the person is not committing a criminal act.

    We have to remember that psychiatry is one of the huge causes of suicides.
    Should they be arrested?

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    • My view is that they should be put out of business. Boycott psychiatry and so-called mental health services, and the people behind it will go bankrupt. When the numbers of shrinks goes down, rather than up, you can expect cases of “mental illness” to be going down numerically at the same time. “Mental illness” is a metaphor and not a true matter for medicine at all. This doesn’t prevent such quack doctors from operating freely, but then you’ve got all this quackery that needs exposing. If real health was sold with the abandon that fake illness is sold then maybe we’d be getting somewhere. As is, you’ve got toxic chemicals masquerading as beneficial medicines destroying the actual health of people suffering from fake illnesses.

      Suicide was, by the way, once illegal, and, in fact, it still is in many places.



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