Collaboration with Consumers of Mental Health Services Improves Quality and Value of Research

A new study examines the benefits of collaborating with mental health consumers in research.

Bernalyn Ruiz

A recent study published in the Journal of Mental Health Nursing looked at the experiences of mental health researchers working in collaboration with consumer researchers, those with lived experience as users of mental health services.

In this qualitative study, researchers from Australia and New Zealand, led by Dr. Brenda Happell, uncovered three themes that captured the experiences of participants. These themes included the salience of experiential difference, expanded learning, and enhanced research. The authors argue that the results support the inclusion of consumer researchers in mental health research as it adds crucial perspectives, increases learning, and improves clinical practice and the development of mental health policy.

In this article, the authors use the term “consumer researchers” to describe individuals who have engaged with mental health care services and collaborate with academic researchers. The term “other researchers” is used to classify individuals who have formal training and are typically academic who may or may not have had lived experience in the mental health care system which they are studying.

Including consumers of mental health care services as collaborators on research brings essential benefits to the research process. Research has shown that collaborating with consumer researchers adds more varied viewpoints leading to distinct knowledge and concepts, and more recovery-focused and consumer-centered mental health services. Working with consumers in research also helps study participants feel more comfortable and more likely to give thorough responses and explanations.

While some research exists describing the experiences of consumer researchers and other researchers, few studies have investigated the experiences of the other researchers when collaborating with consumers. This qualitative study sought to identify the benefits of collaborative research as perceived by other researchers. To do this, eleven mental health researchers, spanning those in their early careers to some in senior positions, were interviewed about their experiences collaborating with consumer researchers. To analyze the data, two primary researchers examined and coded the data looking for themes. Consumer researchers were included in the data analysis

The authors note that the following three themes emerged: salience of experiential difference, expanded learning, and enhanced research. The themes of salience of difference and expanded learning were thought to be ‘higher order’ benefits based on relationship building between consumers and non-consumers. Salience and expanded learning led to enhanced research, which had subthemes linked to aspects of research projects such as recruitment and data analysis.

The other researchers felt that collaborating with consumers had positive effects on various aspects of the research. Participants reported that having insight into the experiences of a consumer in the mental healthcare system provided invaluable perspectives:

“There were certain aspects that I wouldn’t have been able to pick up in their coding . . . I might have that mindset, [but] I still haven’t experienced that . . . That’s’ brilliant . . . Why did I not see that?  … Now that you’ve pointed it out to me, I just think that’s so important, and it became the central part of the analysis.”

Participants reported experiencing mutual learning during the research process, which they believe had a positive effect on research as well as the growth of consumer and non-consumer researchers. By including consumers in the research process, other viewpoints were accounted for, and consumer researchers became mentors to more junior researchers. Consumers looked holistically across viewpoints and “made sure that the research is considering multiple perspectives and joining those perspectives together rather than just necessarily framing things in a particular way.”

Also, consumer researchers became mentors for junior researchers. The researchers report that this “had a really good effect on other researchers in the project who haven’t- who don’t necessarily have a lived experience, but there’s a sort of mutual mentoring. . . And they learned from her. So there was that really great mutual exchange.”

The authors of this study found that researchers believed that collaborating with consumer researchers improved their studies and that the perspectives of the consumers enhanced breadth and quality of all the research. One participant explained:

“You just get different perspectives, different insights into what’s going on, different interpretations of the data, different discussion around the issues involved, and what you end up coming up with is a far more integrated and probably valuable output in relation to what you’re producing and it’s a good process, rigorous process, but an enjoyable process as well.”

The authors of this study explain that hearing from the consumer researchers added something that could not be found in clinical academic literature, writing that “there’s a whole area of understanding that you’re just not exposed to until you talk to service users.”

“One of the real advantages of partnering with consumers in terms of research is that they’ll come up with questions that you wouldn’t otherwise come up with. . . because they have lived through those experiences and have had experiences of their own, they actually realize things that are important or assumptions that are just completely unfounded and things that are more valuable to focus on.”

Consumer researchers also created more effective and appropriate recruitment and data collections methods. This resulted in improved increased retention of participants and deepened data analysis, as consumers are more aware of relevant topics and issues that may be overlooked by non-consumer academics.

The findings of this study support the claim that the inclusion of consumer researchers ensures the relevancy of the work, and improves the value the research and the acceptability of studies interventions to those accessing them. This study suggests that researchers found collaboration with consumer researchers to be positive, having numerous benefits that improved the overall quality of the research.

The different viewpoints that result from collaborating with consumers in the research process expand the learning that occurs through the research, ultimately enhancing the quality of the study. The authors conclude: “the strengths of consumer research should be prioritized to further explore avenues for increasing willingness, readiness and subsequent valuing of consumer involvement in research by other mental health researchers.”



Happell, B., Gordon, S., Bocking, J., Ellis, P., Roper, C., Liggins, J., … & Scholz, B. (2018). How did I not see that? Perspectives of nonconsumer mental health researchers on the benefits of collaborative research with consumers. International journal of mental health nursing. (Link) 


  1. I am sorry to have to write this but as a survivor of “mental health services” its like reading that the NAZIs were collaborating with the Jews to improve the camps. I know everyone throws around the NAZI thing meaninglessly these days but those “hospitals” the constant violence, the forced drugging its downright evil.

    I don’t think any consumer “recipient” what ever should cooperate with the psychiatric industry until they clean up their act and fess up to all the harms they have done. You don’t have to be an inpatient hellhole survivor either . Did they tell you about the withdrawals you would get from that SSRI ? They are dirtbags. Dirtbags that never admit theirs harms, lies, dishonesty at every level, they never address that ever.

    I could write a book on all the harm done but this website is already named after a book on it.

          • Our opponents would argue that psychiatry no longer supports slavery or DIRECT euthanasia of the unfit. Trying a bunch of cruel and pointless experiments that (allegedly) shorten your patient’s life or kill them doesn’t count unless they can prove you were trying to murder them. Not like anyone cares if they off their victims anyhow. But force feeding them drugs the torturers can bill the public for is way more profitable than turning the bodies into green cookies or soap. 😛

  2. Well, Cat. You can be safe from consumer participation with the shrinks of America simply by telling them you derive your benefits from large doses of vitamins like niacin and watching your diet, causing mental health professionals to regard you with fear and loathing (you might be a closet axe murderer, disguising herself as an ordinary citizen). Maybe this is why, on occasion, I suddenly out myself to professionals I find to be terminally obtuse.

  3. I swear, this is a subject with a great deal of potential for development. Collaboration with Fascists Improves Quality and Value of Oppression. Collaboration with the Rulers of Totalitarian Regimes Improves Quality and Value of Research into Community Surveillance Techniques. Collaborations with Partisans of Totalitarian Regimes Improves Quality and Value of Subjection. There are all sorts of spin you can put on it. The possibles are, so to speak, infinite.